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Technical Support
Windows10 ‘s Q&A
Windows
Android
iphone
settings.tab.title.demo
1-1. Why can’t I login?
After paired GoTrust ID app, please make sure the Bluetooth is turned on for your computer and phone.
1-2. Why can’t my computer find my phone?
Please make sure the Bluetooth and GoTrust ID APP are turned on for your phone.
1-3. Why is there no response from my phone?
Please make sure the Bluetooth is turned on for your computer and phone.
1-4. My phone doesn’t have fingerprint function, can I enable Trust mode?
Yes, you can user Screen Lock Type on your phone.
1-5. Where do I switch to Trust mode?
1-6. If change a new phone, what should I do?
1-7. Why can’t I pair my phone with GoTrust ID in computer?
1-8. Why can’t I install GoTrust ID in computer?
1-9. Why can’t I install GoTrust ID in my phone?
1-10. How is GoTrust ID different that Windows Dynamic Lock feature? Does GoTrust ID also lock the computer or just unlock?
STILL HAVE A QUESTION?
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